Fold for Logistics: Trips and Rates, No Digging

Two different questions, in one transport company

In a transport company, two kinds of questions come up every day, and they're not the same. One is asked by your own team: "which rate applies to this route?", "which trips went out yesterday for this customer?", "which driver carried this order?". The other is asked by a customer: "how much stock do I have left?", "where's my delivery note?". Fold answers the first one; for the second, if the customer needs to check it themselves, there's a separate portal. This article is about the first.

When the answer is sitting in the everyday spreadsheet

Day-to-day operations at a transport company usually live in a spreadsheet: trips by date, customer, driver and route, with their corresponding rates. The data exists, but finding it by hand takes time, especially if the spreadsheet has many rows or if you need to cross-reference two different sheets — trips on one side, rates on the other — to give a complete answer.

How Fold answers, step by step

1. It reads your spreadsheet. The trips and rates file you already use, exactly as you already keep it.
2. It learns what each column means. The first time it sees a new file, it suggests what each piece of data means, and you confirm it before it's used.
3. It answers with the exact row. The trip, the rate or the route, plus which file and which row it came from, so anyone on your team can check it.

Trips and rates, two modules already built

Trips and routes and Rates and pricing are two of the modules Fold already has ready: you search by date, customer, driver or route, and ask the price of any rate with the exact row it comes from. These are a starting point, not a limit — if what's needed is cross-referencing a customer's trips with their invoicing, or an alert when a trip is running late, that gets built as a custom automation on the same foundation.

When the data isn't there, it says so

If a trip or a rate doesn't show up in the spreadsheet you've uploaded, Fold doesn't estimate or guess at a similar figure — it says it isn't there. And if two rows could both be the answer, it shows you both instead of picking one. When you're answering a customer about their own order, that certainty matters as much as speed.

And if your customers need to check their own stock

When it's not your team asking but a customer, and what they need is to see their own stock or track their delivery note from their phone, that's no longer a one-off question to Fold — it's a dedicated portal, built so each customer logs in and sees only what's theirs. That's a separate piece, built as a custom automation on the same kind of data.

What files and programs it connects to today

Fold reads your Excel and CSV files from day one. Once you sign up, it also connects to Google Drive, Microsoft OneDrive and Dropbox, always with read-only access: you choose which folders it can see, and you can revoke access whenever you want. SharePoint and a generic connector for any other fleet-management software are coming soon.

What happens the first time you upload the spreadsheet

The first time you upload your trips or rates spreadsheet, Fold doesn't just start answering — it detects the sheets, the header row, and the type of each column, and suggests what each one means, drawing on the terms typical of a transport company. You confirm that mapping before anything gets used, and if something isn't clear, it asks instead of assuming. It's a step that takes a few minutes, and only needs repeating when the file's structure changes, not every time you upload a new one in the same format as always.

What it saves you compared to a phone call

Before Fold or a customer portal exist, the only way to know where a trip stands or which rate applies is usually a phone call — to the warehouse, to the driver, or to whoever's keeping the spreadsheet that week. Every one of those calls pulls someone away from what they were doing, and the answer depends on that person being reachable right then. Fold doesn't get rid of the phone, but it does get rid of the calls that exist only to ask something already written down somewhere: your own team answers those by checking the app, without having to track anyone else down.

Plans, starting free

The free plan needs no card: up to 2 questions a day and 10 a week. Paid plans start at €49.99 a month, with more questions and an AI that can chain several steps together from the Standard plan up. Prices are shown before tax: tax is added depending on the country your company is registered in.

If something's missing, you request it from inside the app

You describe what you need, with what data and in which system, and you're told the price and timeline before accepting anything: a small tweak from €59.99 and 3 business days, a new feature from €399.99 and 10 business days, and for something large — a customer portal, for instance — a free 30-minute call, with a quote afterwards.

If Fold works for you, you can recommend it

Every company using Fold gets its own referral code. If you recommend Fold to another transport company and it stays a paying customer, you get a discount on the custom automations you request afterwards — up to 50% during the launch (the first 100 companies), and up to 20% after that. Your own monthly fee is always charged in full, and the company you refer gets 100 free questions in its first paid month.

How to get started

Sign-up and payment inside the app are opening very soon. In the meantime, leave your email to be notified, and you can read the real case of a logistics company whose customers already check their stock from their phone.

Frequently asked questions

Keep reading

• The real stock-portal case study
• Automation for transport and logistics
• Custom automations
• Fold plans and pricing